Important Notice

This is the Privacy Policy for this website www.kellyhainsworth.com and working with Kelly Hainsworth.

The policy describes:

  • Who I am.
  • How I obtain and use the personal data for visitors to this website, my reflexology clients and purchasers of my business support services. Including any information you may provide through the site when you purchase a product or service, and subscribe to the newsletter.
  • Who has access to your personal data and what your rights are.

Please review this policy carefully before using this website, booking a reflexology treatment, purchasing a gift voucher, purchasing one of my business support services, subscribing to the newsletter, or working with Kelly Hainsworth.

This policy is effective from 4th May 2018.

  1. About Kelly Hainsworth

This website is run by myself, Kelly Hainsworth. I run a reflexology treatment room, provide business support services to practitioners, I am the founder of the Love Reflexology Facebook community and host the Love Reflexology Directory.

I can be contacted via the below methods with any questions regarding this policy.

Contact Information

Kelly Hainsworth

4 Rushton’s Yard

Ashby-de-la-Zouch

Leicestershire

LE65 1AL.

Telephone: 07910 120 929

Email

Website

I am the controller of the personal data you provide.

I am registered with the Information Commissioners Office (ICO) as a Data Protection Officer.

  1. What Personal Data I Collect

Personal data is any information which identifies you personally – for example, your name. This Privacy Policy is concerned with the personal data for the following:

  • My reflexology clients and those who enquire about treatments.
  • Instagram Power Hour and Business Mentoring clients and those who enquire about my services.
  • Customers of my online shop, products include business support digital downloads, reflexology gift vouchers and online webinars/workshops. The data collected is required to process and deliver physically or electronically  the product or service you have requested.
  • Customers of my online courses.
  • Love Reflexology Directory members and those who make enquires about the directory.
  • Email newsletter subscribers.
  • Visitors of the website who post a comment.

Cookies

Like many websites, I use cookies to enhance your experience and gather information about visits to my website. You can read this websites Cookies Policy here.

I review and update the Cookies Policy regularly to ensure the information is up to date and accurate.

WordPress

I use WordPress to create and update my website.  WordPress is a popular Content Management System, used to provide content for over 15 million websites.  WordPress uses cookies and ones used on this website are detailed on the Cookies Policy.

Information on Google Analytics

I use a third-party service, Google Analytics on my website. From this I may collect certain information about your visit, such as the type of browser you use, the date and time you accessed the website, the pages that you access whilst visiting the website and the internet address of the website from which you linked directly to this website.  I only use this information for statistical analysis purposes; to help improve and administer the website and it will not be shared with any other party.  This information is only processed in a way which does not identify anyone.  I do not make, and do not allow Google to make, any attempt to find out the identities of those visiting my website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout

  1. How I Collect Your Personal Data

For Reflexology Clients and Reflexology Treatment Enquiries

Reflexology Treatment Enquiries

If you send to me via email, text or social media messages any sensitive medical/health information, I will only hold and use this if we proceed to treatment, at which time I will require explicit consent from you to hold this data. If we do not proceed to treatment, I will securely erase this information.

Reflexology Clients

In order to give professional reflexology treatments, I will need to ask for and keep information about your health, during a consultation, which will take place at your first appointment. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. I will use your contact details to send your appointment confirmation and appointment reminders to you.

Before booking a reflexology appointment with me, please read the Privacy and Consent Notice, Your Personal Information – General Data Protection Regulations (GDPR). This notice shares further details about the information I collect, your rights as the client and my rights as the therapist.

The Privacy Notice linked above will be handed to you at your first reflexology appointment and you will be required to read and sign the document under the GDPR guidelines.

Agreement: If you choose to go ahead with a treatment, you agree to the above, the policy issued at the appointment and accept that Kelly Hainsworth is committed to ensuring your information is secure. To prevent unauthorised access or disclosure, Kelly Hainsworth has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected.

For Instagram Power Hour and Business Mentor Clients

Enquiries: If you email Kelly Hainsworth with an enquiry about my Instagram Power Hours or Business Mentor services and choose not to go ahead, your details will be deleted securely. 

Proceed: If you book a Business Mentoring package or Instagram Power Hour, I will collect the following data from you to provide the services you require. A form will be emailed to the email address you have provided for completion.

(a) Basic Contact Details including your name, business name, email address, postal address and telephone numbers so I may contact you about our work together and to issue an invoice to you.

(b) Business Details including the goods/services you provide so that I can understand the nature of your business. I will also require your website link (if you have one) and details of your social media accounts, so I can provide the services as agreed, including social media marketing ideas and support. Please note it is your responsibility to inform me of any changes.

(c) Business or Instagram Goals – this helps me to understand your reason for booking the mentoring or Instagram Power Hour, so I may support you in the correct way.

(d) Agreement: If you choose to go ahead, you agree to the above and accept that Kelly Hainsworth is committed to ensuring your information is secure. To prevent unauthorised access or disclosure, Kelly Hainsworth has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected.

For Customers of the Online Shop

I collect information from you when you place an order via the online shop. I may collect your name, email address, mailing address and telephone number to process your order and deliver the item you require.

Orders for gift vouchers, business support downloads and workshop/webinar bookings, are made via third party website WooCommerce and payment is processed by PayPal. I would advise you to read WooCommerce and PayPal’s own Privacy Policies before using their websites.

If you are purchasing a reflexology gift voucher, I will also collect information about the gift recipient, so I can fulfil the gift voucher purchase. The information collected will not be used for marketing purposes, nor shared with any other party.

Agreement: If you choose to go ahead with an online purchase, you agree to the Privacy Policy and accept that Kelly Hainsworth is committed to ensuring your information is secure. To prevent unauthorised access or disclosure, Kelly Hainsworth has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected.

Online Courses

I collect information from you when you place an order for an online course. I may collect your name, email address, mailing address and telephone number to process your order.

Payment for online courses is processed by the third-party website PayPal,  the courses are accessed by third-party website MemberPress and the video content within the courses are hosted and viewed on YouTube.

Before purchasing an online course, I would recommend that you read the individual privacy policies for PayPal, MemberPress and YouTube.

To access the online course, you create a login which allows you to view the course content at a time to suit you. This is for your use only.

As the website administrator I can access the users account to provide any managerial or technical work which is required to provide the content ordered.

Agreement: If you choose to go ahead and purchase an online course, you agree to the Privacy Policy and accept that Kelly Hainsworth is committed to ensuring your information is secure. To prevent unauthorised access or disclosure, Kelly Hainsworth has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information collected.

For Love Reflexology Directory Members

Please read the Privacy Policy on the Love Reflexology website.

Email Newsletter Subscribers

I use MailerLite to manage my email subscriber list and to send emails to my subscribers. MailerLite is a third-party provider, which may process your data using industry-standard technologies to help me monitor and improve my newsletter.

I recommend you read MailerLite’s Privacy Policy at: https://www.mailerlite.com/legal/privacy-policy before subscribing to the email newsletter.

You can subscribe by entering your email in the box provided, or by entering your email address after clicking on the subscriber link posted on my social media accounts.

You can unsubscribe from my newsletter by clicking on the unsubscribe link provided at the end of each newsletter at any time.

Kelly Hainsworth respects your email address, and it will only be used to send the email newsletter you have subscribed to.

Visitors of the Website Who Post a Comment

When visitors leave a comment on this websites blog posts or pages, I collect the data shown in the comments form, the visitors IP address and browser user agent string to help spam detection. An anonymised string created from your email address may be provided to the Gravatar service to see if you are using it.

You can read the Gravatar service privacy policy here.

If you the use the Gravatar service, after approval of your comment, your profile picture is visible to the public in the context of your comment.

 If you leave a comment, the comment and its metadata are retained indefinitely. This is so I can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

  1. Use of Personal Information

The personal information collected on this website, will be used to provide the services you have requested. 

This will include:

  • To quickly process transactions of items purchased via the online shop and deliver them to the contact details provided, this includes reflexology gift vouchers, digital downloads, online workshops/webinars and courses.
  • To deliver reflexology gift vouchers purchased to the recipient of the reflexology gift voucher.
  • To attend a reflexology appointment with me.
  • To attend a workshop with me.
  • To book a 1:1 Business Mentor or Instagram Power Hour with me.
  • To provide the services you have requested when booking a 1:1 Business Mentoring session or 1:1 Instagram Power Hour with me.
  • To provide the services you have requested when booking on a workshop or webinar.
  • To publish comments on blog posts, submitted by the user as requested. If at any time you would like to remove a comment, please contact Kelly Hainsworth stating the comment you would like to remove and this will be done for you within 14 days of your request;
  • To improve and administer the website.
  • To publish your business listing on the Love Reflexology Directory and provide you with the services you have requested.
  • I use your personal data to accept you as a new or returning Love Reflexology Directory member, publish your business listing on my directory, and provide you with the services you have requested in accordance with their terms.
  • To contact you about a contract renewal for paid-for services including Love Reflexology Directory listings. I will use the telephone number or email address you have provided to me, so I can contact you to discuss the renewal of the contract between us for any paid-for services I provide.  I will do this in the lead-up to the expiry of your contract and, if I don’t hear back from you to confirm whether you would like to renew your contract with me, your listing will be removed after the renewal date has passed.
  • To send you the email newsletter as requested.
  1. Security of Information

I am committed to ensuring your information is secure.  To prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures in place to safeguard and secure the information I collect online.

Your personal information is contained behind secured networks.

I am registered as a Data Protection Officer with the Information Commissioners Office (ICO) and adhere to their guidelines on data protection.

  1. Data Retention and Your Rights to Control Your Personal Data 

I will only retain your personal data for as long as necessary to fulfil the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law I have to keep basic information about my customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes and seven years for insurance.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. For a full list of the your rights and the latest information, please visit the Information Commissioner’s Office website.

If you wish to exercise your rights as detailed by the Information Commissioner’s Office, please email Kelly Hainsworth

In addition to the guidance set by the Information Commissioner’s Office, you may choose to restrict the collection or use of your personal information in the following ways:

  • Visitors Who Post a Comment – If you leave a comment, the comment and its metadata are retained indefinitely. This is so I can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. If you have submitted a comment to be published on a blog post and you would like to remove it, please email Kelly Hainsworth stating the comment you would like to remove and the blog post title. This comment will then be removed for you within 14 days of your request. If you have left comments on this site, you can request to receive an exported file of the personal data I hold about you, including any data you have provided to me. You can also request that I erase any personal data I hold about you. This does not include any data I am obliged to keep for administrative, legal, or security purposes.
  • Enquiries to Work With Kelly Hainsworth – If you email Kelly Hainsworth to enquire about booking a reflexology appointment, joining the Love Reflexology Directory, Instagram Workshops, Instagram Power Hours, Business Mentoring Support, and/or any other services and we do not work together, your details will be securely destroyed.
  • Reflexology Clients – Full details about data retention and your rights can be viewed here. 
  • I will not sell, distribute or lease your personal information to third parties unless I have your express permission or required by law to do so.
  • If you believe that any information I hold about you or your company is incorrect or incomplete, please email Kelly Hainsworth, I will promptly correct any information found to be incorrect.
  1. Third-Party Services

I use the following third-party services:

WordPress

I use a third-party service, WordPress to publish my website.  I use a standard WordPress service to collect anonymous information about users’ activity on the website.  For example, the number of users viewing pages on the website, to monitor and report on the effectiveness of the website and help improve it.  

Google Analytics

I use Google Analytics on my website.  From this I may collect certain information about your visit, such as the type of browser you use, the date and time you accessed the website, the pages you access whilst visiting the website, and the web address of the website from which you linked to my website.  I only use this information for statistical analysis purposes, to help improve and administer the website, and it will not be shared with any other parties.  This information is only processed in a way which does not identify visitors.  I do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.  Please read Google’s own privacy policy.

You can read my Cookies Policy here.

WooCommerce

I use WooCommerce to take orders made on my shop for reflexology gift vouchers, business support digital downloads, and workshops/webinars and courses. Please read WooCommerce’s own privacy policy before using its website.

PayPal

I use PayPal  to process reflexology gift voucher purchases.  Please read PayPal’s own privacy policy before using its website.

MailerLite

I use MailerLite to manage and send my email newsletter. Please read MailerLite’s own privacy policy before subscribing to my newsletter.

If you subscribe to the newsletter, you can unsubscribe at any time by clicking on the link at the bottom of the newsletter.

MemberPress

I use MemberPress to present my online courses and for purchasers of the course to access the content.

YouTube

I use YouTube to host video content for my online courses. Purchases of an online course will watch the course videos on YouTube.

CookieYes

I use CookieYes to create this websites cookie banner and manage the cookie compliance needs. Please read CookieYes’s own privacy policy before using this website.

  1. Third-Party Links

The Kelly Hainsworth website does contain links to other websites of interests, including:

  • Social media pages for Kelly Hainsworth, including Facebook, Instagram, Pinterest and LinkedIn.
  • Love Reflexology Directory members.
  • Neal’s Yard Remedies.
  • Harrogate Organics.
  • Professional bodies, including but not exclusive to the Association of Reflexologists.
  • Links to areas of interest to support my articles.

These linked websites have separate and independent privacy policies.  I therefore have no responsibility or liability for the content and activities of these linked websites and would always recommend you read the linked websites’ privacy policies. 

Nonetheless, I seek to protect the integrity of my website, and welcome feedback about these linked websites (including if a specific link does not work).

Neal’s Yard Remedies

As a consultant for Neal’s Yard Remedies, I display a third-party link to my consultant shop on its website.  Neal’s Yard processes orders taken via this shop and dispatch them to customers.  As a consultant I receive information about the order placed including the items purchased, the value of the order and the customer contact details.  This information is stored securely after I receive it and is not used by me for any marketing purposes.  Before placing an order on my Neal’s Yard Remedies consultant shop, please read its own privacy policy.

Harrogate Organics

As an affiliate for Harrogate Organics I display a third-party link to their website. Harrogate Organics process orders taken via their shop and dispatch them to customers. I do not receive details regarding the customer including names or addresses. If an order is placed, I only receive details of the order value. Before placing an order with Harrogate Organics, please read its own privacy policy.

  1. Consent

By using this website and taking part in the below activities you consent to this privacy policy:

  • Booking or enquiring about a reflexology treatment.
  • Booking or enquiring about a Business Mentoring services.
  • Purchasing a business support downloads.
  • Purchasing online courses/workshops.
  • Purchasing a place on a webinar.
  • Booking or enquiring about an Instagram workshop and Instagram Power Hour.
  • Enquiring or booking space on the Love Reflexology Directory.
  • Users of the website who sign up to the email newsletter.
  • Data collected when an order is placed via the shop page to purchase a reflexology gift voucher.
  • Using the website to read articles, click on a third-party link, find out treatment information.
  • Users who submit a comment to be published on the website.
  1. Policy Updates

Kelly Hainsworth keeps the Privacy Policy under regular review to make sure it is up to date and accurate.

Changes to the privacy policy will be posted on this page.

This policy was created on 4th May 2018.

This policy is the fifteenth version and was updated on 3rd December 2024.

Policy Changes

3rd December 2024 – Updated the third-party links section and removed Life Armour from the list.

Updated details for reflexology clients if they proceed to book a treatment, including information about the consultation which takes place at the first appointment and removed details about the online form.

22nd October 2024 – This Policy was renamed Privacy Policy (previously known as Privacy and Cookies Policy) and details regarding the cookies used on this website was moved to a separate Cookies Policy, including the addition of using third-party service CookieYes.

More information was added for users of the website who submit a comment on this website.

15th October 2024 – Added more information about cookies and how you can change your cookies settings.

11 October 2024 – The Privacy Policy was renamed Privacy and Cookies Policy.

21st August 2024 – Details added about MemberPress to provide my online courses and YouTube to present the course videos.

21st August 2024 – Third-party links updated to reflect all active affiliate partnerships.

21st August 2024 – Details added within the Policy for purchasers of an online course in preparation for offering this new service.

19th July 2024 – The consent section of the policy was updated.

23rd May 2023 – Contact information was updated to the policy.

23rd May 2023 – Harrogate Organics added to third-party websites.

25th March 2023 – Information added about the Information Commissioner’s Office with a link to the website.

25th March 2023 – Details added about WooCommerce and how it is used on this website.

25th March 2023 – Details updated for information for reflexology clients, including the secure online form.

28th May 2020 – Details added about third-party website MailerLite and those who subscribe to the email newsletter.

12th September 2019 – Updated third-party links on website.

  1. Questions and Feedback

I welcome your questions, comments, feedback, and concerns about privacy.  Please send these to Kelly Hainsworth.